Returns policy
We want you to be happy with your boots. If the fit is not right, you can return them within 14 days of delivery.
How returns work
- You have 14 days from the date your boots arrive to start a return.
- The boots must be returned in the same condition we sold them in — unworn, undamaged and with the original box, tags and any extras included.
- Return postage is paid by the customer. We recommend using a tracked service so the parcel is protected on the way back.
- Once we receive and inspect the boots, we will issue a full refund to your original payment method.
Items we cannot accept
- Boots that have been worn, scuffed, marked or damaged after delivery.
- Items returned without the original box, tags, dust bags or accessories.
- Returns started after the 14-day window has closed.
100% Authenticity Guaranteed
Every pair we sell is genuine and inspected before it is listed. If you have any questions before buying, contact us and we will be happy to help.
Need to start a return? Email us at returns@yorkshirebootroom.com with your order number and we will send the return address and instructions.